AI Insights Report
AI Adoption in the Public Sector
Discover the top benefits, barriers, and how 501 public sector leaders are approaching AI today.
Where Adoption Stands Today
80%
are extremely or very interested in AI
72%
of agencies have already implemented some form of AI
42%
cite hardware cost as the top barrier to adoption
2x
benefit realization for adopters
Benefits & Barriers of AI Adoption
This report highlights how local government and public safety leaders see AI's value differently, the barriers still standing in the way, and the 2x advantage early adopters are already seeing. Explore the findings to see where your agency stands, and how fast your peers are moving.
AI adoption in the public sector is no longer experimental. From police and fire departments to local and county governments, most agencies have already put AI to work in some form, and 8 in 10 leaders want to go further.
CentralSquare® partnered with Praxis Research Partners on the industry’s first nationwide survey of over 500 public sector technology decision-makers to uncover where adoption stands today, the real barriers agencies face, and where early movers are already pulling ahead.
About CentralSquare
About Praxis
Key Findings
What's Inside the Report
Interest in AI is nearly universal, but implementation stage varies by sector. The full report breaks down what's working, what's holding agencies back, and where the opportunity is to move faster.
Benefits of AI
Where local government and public safety leaders see the clearest operational payoff from efficiency to decision-making.
Barriers to AI
The cost, training, and buy-in obstacles agencies face today, and how early adopters are already breaking down the barriers.
2x Benefit Advantage
How agencies already using AI are twice as likely to believe it’s improving how their department runs, compared to those still deciding.
Insights and Benchmarks
How your agency compares to over 500 peers across local government and public safety.
How AI Drives Progress
in the Public Sector
Public Safety
Intelligence Amplifier
AI sharpens judgment and accelerates action.
→ Continuously improves the function of the department
→ Proactively identifies risks before they escalate
→ Makes information accessible to a wider audience
Local Government
Capacity Multiplier
AI frees the team for the work only humans do best.
→ Enables employees to take on higher-importance assignments
→ Offers 24/7 citizen and community support
→ Optimizes resource allocation
Where This Leads
See the Future Through Our Products
CentralSquare One™
Integrated AI, powering automated Intelligence — at every moment that matters.
Centerline AI™
The only AI-powered platform built for the public sector.
